Please review the operational terms and shipping guidelines that govern our logistics network.
Welcome to IndoDropship. These terms govern your use of our logistics and dropshipping shipping services. By accessing our platform, you agree to be bound by these operational guidelines. Our services are strictly designed to facilitate seamless shipping and inventory transit management across India. We reserve the right to modify these operational terms at any time without prior written notice. It is your ultimate responsibility to review these conditions periodically for any critical updates or adjustments. Continued use of our shipping infrastructure implies your full and unreserved acceptance of the prevailing terms. Please read this entire document carefully before initiating any courier or freight transactions through our network.
IndoDropship utilizes an advanced artificial intelligence engine to allocate the most efficient courier partner for every single shipment. We collaborate with multiple third-party logistics providers to ensure maximum pin code serviceability and rapid delivery times. While we strive to automatically select the best partner, we do not guarantee the performance or exact delivery speed of any specific courier. Factors such as severe weather conditions, delivery vehicle breakdowns, and local civic disruptions may heavily affect actual transit times. Sellers must ensure that the designated pickup locations are easily accessible to our assigned courier agents during standard operational daylight hours. We strictly hold no liability for delays caused by inaccurate pickup details or restricted premises provided by the sender. Any disputes regarding courier behavior or missed pickups must be reported to our support team within twenty-four hours of the scheduled incident. We reserve the unreserved right to reassign a shipment to an alternative carrier if the initial allocation fails.
Sellers are strictly prohibited from shipping any illegal, hazardous, or restricted materials through the IndoDropship logistics network. Prohibited items explicitly include flammable liquids, explosives, narcotics, live animals, perishable goods, and unauthorized counterfeit products. It is the absolute legal responsibility of the seller to declare the correct contents and commercial value of every package prior to dispatch. Any attempt to transport banned substances will result in immediate suspension of shipping services and reporting to relevant legal authorities. We reserve the permanent right to inspect or digitally scan any parcel if we reasonably suspect a violation of our shipping safety guidelines. If a strictly prohibited item is discovered during transit, it will be confiscated and destroyed at the sender's expense without any financial compensation. You agree to fully indemnify IndoDropship against any legal claims or regulatory fines arising from your shipment of restricted goods. Please consult our detailed prohibited items directory before generating any tracking air waybill.
All shipping charges are meticulously calculated based on either the actual physical weight or the volumetric weight of the package, whichever happens to be significantly higher. Sellers are rigorously required to provide accurate dimensions including length, width, and height in centimeters alongside the dead weight in kilograms. If the final courier partner detects a discrepancy between your declared weight and their actual audited weight, the difference will be billed directly to the seller. Frequent discrepancies in weight declaration may inevitably lead to penalty charges and a temporary halt on your active shipping privileges. Volumetric weight is calculated using the standard industry divisor approved by our primary ground and air carrier networks. We provide a highly transparent shipping calculator on our dashboard to help you precisely estimate costs before finalizing an order. Cargo rates are continually subject to change based on wildly fluctuating fuel surcharges and monthly carrier adjustments. You agree to pay all applicable shipping fees and potential weight discrepancy invoices in a timely and professional manner.
A Non-Delivery Report is automatically generated when a courier partner is entirely unable to successfully deliver a package to the designated end consumer. We will actively attempt to notify the seller immediately through our smart dashboard so that correct contact details or alternative delivery instructions can be provided. If the delivery comprehensively fails after a maximum of three genuine attempts, the shipment will automatically be marked for Return to Origin status. Sellers are fully responsible for all forward and reverse shipping charges associated with a returned parcel. IndoDropship actively works to systematically minimize return rates by employing an intelligent buyer verification process during the final delivery phase. However, we cannot be held financially liable for packages rejected outright by the consumer or deliveries failing due to profoundly incorrect addresses. The returned goods will be seamlessly delivered back to the original pickup address precisely registered on the initial air waybill. Any severe disputes regarding fake delivery attempts must be raised with adequate evidence within forty-eight hours.
Sellers always have the option to purchase additional transit insurance to protect high-value shipments against unexpected loss, theft, or catastrophic physical damage. Standard shipments without specific premium insurance coverage carry a highly limited liability payout strictly according to basic carrier guidelines. To initiate an active insurance claim, the seller must provide the original commercial invoice and clear photographic evidence of the damaged external packaging. Formal claims for lost shipments can only be legally filed after the courier partner officially declares the parcel as permanently untraceable. The maximum claim settlement amount will absolutely never exceed the declared invoice value or the upper limit of the chosen insurance tier. We rigidly require all claim documentation to be submitted strictly within seven days of the final delivery or official loss notification. Our dedicated investigation team will process the evidence with the logistics provider to ensure a fair and timely resolution. Approved settlement amounts will be directly credited to the seller's primary shipping wallet upon successful validation from the insurance underwriter.
It is the sole professional responsibility of the seller to pack all items securely using industry-standard protective materials strictly before handing them over to the courier. Fragile items must be thoroughly wrapped in adequate bubble wrap and placed within sturdy corrugated boxes to easily withstand the rigors of automated sorting facilities. Liquid products must prominently feature leak-proof seals and secondary plastic containment to prevent disastrous damage to surrounding parcels in the delivery vehicle. IndoDropship and its contracted logistics partners reserve the legal right to refuse pickup for any package that appears improperly sealed or structurally compromised. We are absolutely not liable for any internal damage to goods if the external packaging remains entirely intact and shows zero signs of carrier mishandling. The printed shipping label must be affixed completely flatly and visibly on the largest clear surface of the package without wrapping around edges. Do not use highly reflective tape directly over the tracking barcode as it severely disrupts the automated facility scanning process. Proper professional packaging ensures incredibly smooth transit and drastically reduces the overall likelihood of damage-related financial disputes.
All core shipping and logistics services provided by the IndoDropship network constantly operate on a prepaid shipping wallet or automated billing cycle system. Sellers must strictly maintain a positive financial balance in their main shipping wallet to continuously generate new air waybills and dispatch daily orders. Required shipping charges, naturally including any applicable government taxes and mandatory fuel surcharges, are automatically deducted from the wallet at the exact time of order booking. In the unfortunate event of a negative ledger balance caused by unforeseen weight discrepancy penalties or return charges, shipping privileges will be temporarily completely paused. We always provide highly detailed, transparent digital ledger statements detailing every single deduction and credit applied to your active logistics account. Any complex disputes regarding specific billing line items must be reported directly to our finance team strictly within fourteen days of the finalized charge. We definitively do not store sensitive payment gateway credit card credentials on our servers as all transactions are securely processed through heavily regulated financial partners. By actively using our logistics platform, you fully authorize IndoDropship to automatically adjust your financial ledger for legitimate carrier fees.